Q: Where do I get on a Jetbus at the Airport?
A: Please meet the bus directly opposite the International Terminal 2, marked as 'Groups and Charters'.
Q: How much time should I allow to get to the Airport?
A: You must book your transfer at least one hour and 20 minutes before your CHECK-IN time. Please allow yourself plenty of time to get to the Airport as there will be other drop offs and pickups along the way. Please be ready outside of your pickup point at the start of your pickup time. If you are not ready at the time of your pickup, our Driver's are instructed to continue to their next pickup point to avoid other customers from waiting. This is a shared service therefore the times of transit can vary.
Q: When can I use my Jetbus ticket?
A: Your ticket it valid for 12 months after the purchase date.
Q: Does Jetbus drop off to residents within Melbourne?
A: Yes. Jetbus drop off to residents within the Melbourne CBD, South Melbourne, Southbank and the Docklands.
Q: Does Jetbus provide a service to Avalon?
Q: What do I do should I have problem?
A: If you encounter any problems please call, 1300 JETBUS (538 287) and we will assist you.
Q: Do I need to book a Jetbus ticket?
A: Yes. You need to book and print your ticket on-line, but unlike other shuttle services you may book your ticket 3 hours prior to a pickup. If you wish to book by phone you may by calling 1300 JETBUS (538 287) however, there will be a surcharge of $5.00.
Q: Do I need to print my ticket?
A: Yes. You must print your ticket to present to the driver. If however, you don’t have access to a printer, please take down the ticket number which is shown upon purchase.
Q: What time should i book for an Airport collection?
A: If you are flying Domestic please book 30 minutes after your arrival time. If you are flying International, please book one hour after your arrival time to clear custom, collect luggage and be ready at the pickup point.
Q: What happens if i miss my bus from the Airport?
A: If you miss your bus from the Airport you must contact Jetbus on 1300 538 287. We will schedule you on the next available bus. Please note the waiting times may vary depending on bus availability.
Q: What hours does Jetbus operate?
A: Jetbus shuttle service operate from 6am to 9pm. However, if you require a group booking we service outside these hours for your travel needs. Simply click Jetbus Charter.