• Ownership of Fleet
  • Drivers directly employed by Jetbus
  • Priority vehicles for each clients contract
  • Licence agreement for access to Melbourne Airport
  • Owner operated
  • We have our own service workshops, own full time mechanic
  • Back up office/operations centre- fully equipped office with all communication units
  • Sophisticated IT system including GPS tracking capability
  • Drivers trained in Executive Protection Security and anti terrorism skills

These benefits ensure that the Client will receive priority service in secure, well maintained vehicles at all times. Our booking, despatch, and reporting systems are superior to industry standards.


In most contract arrangements, we would also advocate a written reporting process that records both operational and performance related information. The detail and complexity of the reports to be decided by both parties, ensuring that the information is both useful and productive, in terms of operational efficiency and performance improvement.

Performance monitoring and improvement are critical in operating a successful contract. We would propose to jointly develop KPI’s in conjunction with the Client. These KPI’s would be unambiguous, measurable and the subject of ongoing monitoring and review. All performance indicators would be recorded and form the basis of a regular report to the client. The reports would form discussion at regular meetings between both parties with the outcomes used to drive continuous improvements to service delivery.

Our IT system will provide performance management data to assist in this process. All of our staff will be aware of the KPI’s and encouraged to participate in their development and review. Our experience has shown that the implementation of regular meetings enhances two-way communication, which results in the early resolution of problems and enhancement of service highlights. Regular meetings also allow for the implementation of positive ideas and procedures and develop avenues for service improvements, efficiency gains, etc. Jetbus believes in being pro-active in all aspects of customer service delivery.

A Contract Management Review meeting has been adopted by our organization as a formal instrument to both communicate and improve the service delivery.

We recommend that structured review meetings take place on a regular basis. These meetings provide the forum for discussing all aspects of the service, exchanging information, gaining customer feedback and formulating innovative approaches to service improvement.


Dependency Contingency IT Systems

  • All systems are backed up each day and stored off-site
  • Manual backup systems are in place
  • Fully equipped back up facility available Availability of Coaches
  • Replacement Coach available same day
  • Additional Coaches available same day Drivers
  • Replacement driver available same day
  • New driver available same day Petrol
  • Diesel and Petrol available Operable facility
  • Fully equipped back up facility available Documents/Records
  • Electronic backup -Monthly off-site storage Telecommunications
  • Use of In Vehicle GPS Computer Terminal -messages send and receive through terminal Management team
  • Operations not reliant on Directors


We pride ourselves in the quality and luxury of our vehicles. Our fleet contains from 13 to 60-seater luxury air conditioned, fully seat belted for safety coaches. Most of our coaches are fitted with state of the art DVD systems behind headrests for passenger comfort. We also have a fleet of sedans for our transfers. We will not compromise on quality and our acquisition program will see continuous growth and updating of our prestigious vehicles.

An overview of these standards is summarised in the Table below:

Item Standards


  • Rigorous selection processes underpinned by probity checks.
  • All staff inducted to Jetbus Airport Shuttle and client standards.
  • Intensive Staff Induction particularly in relation to Airline requirements.
  • Immaculate presentation.
  • Trained in all chauffeur driver Protocols.
  • All driver hold valid licence for commercial passenger transport
  • Driver checks involved
    • Police check
    • Medical check
    • Licence check
    • Driving history check
    • Employment reference check
  • All Drivers required to wear uniform as follows:
    • White shirt with Jetbus logo
    • Black tie
    • Epaulettes with Jetbus logos
    • Black slacks
    • Black shoes


  • Meticulously presented and maintained, washed and detailed daily.
  • All luxury vehicles and coaches, equipped with navigation and GPS technology, internet capability (some), phone and DVD.
  • Full time Mechanic employed by Jetbus for Daily inspections of all vehicles
  • Serviced weekly through our own service facilities
  • Vehicles will be on priority allocation to the Client
  • Only original parts are used in fleet
  • Appropriate authority inspects fire extinguisher every year
  • Daily inspection carried out before driver proceeds from depot
  • Fleet inspected by Road Safety officers
  • All current fleet have full logo’s on both sides and back Operation
  • Appoint Relationship Manager for client.
  • Institute a meaningful, informative reporting regime.
  • All drivers to meet both client and Jetbus’s rigorous standards.
  • Supported by rigorous, state of the art IT system.
  • Efficient despatch capability. Performance
  • Conduct regular Customer Satisfaction Surveys.
  • Regular performance reporting and contract management review meetings.